Last Updated: 2025

We aim to provide fast, safe, and reliable delivery for all orders.
All estimated delivery times include order processing and shipping.

1. Delivery Time = Processing Time + Shipping Time

Processing Time

Most orders are prepared and packed within:
3–5 business days

(Processing time may vary during peak seasons or high-volume periods.)

Shipping Time

Standard Shipping:
5–15 business days

Express Shipping:

3-5 business days

Shipping time depends on:

• Destination country or region

• Carrier capacity and transit routes

• Customs clearance and local postal delays

These are estimated timeframes and may vary slightly.

2. Shipping Fees

Shipping fees are calculated based on:

• Total package weight

• Delivery destination

All shipping fees will be displayed at checkout before you complete your order.

3. Order Tracking

Once your order is shipped, we will send you a confirmation email that includes your tracking number.
Tracking updates may take 1–3 business days to appear.

4. Delivery Delays

We do our best to ensure timely delivery; however, delays may occur due to:

• Weather conditions

• Customs inspections

• Carrier delays

• Local transportation disruptions

• High seasonal volume

If your package is significantly delayed, our team will assist with:
✔ An investigation with the carrier
✔ A replacement shipment (if applicable)
✔ A refund (if the package cannot be delivered)

Your satisfaction and safety are our priority.

⭐ FAQ

Q: Will my order be delayed?

A: In some cases, there may be minor delays caused by shipping carriers or external conditions. Rest assured, your order is still on the way.
You can follow your order using the tracking link provided after shipment.
If delivery fails or the package is lost, we will contact you to arrange a refund or replacement.

Q: Why is tracking not updating?

A: Tracking information may take 1–3 business days to refresh after shipment.
International transit, customs processes, or local postal systems may also cause temporary pauses in updates.

Q: Who can I contact for help?

A: If your question is not answered here, our customer service team is ready to assist.

📧 Email: service@Apexrelax.com

⏰ Response time: 24–48 hours

You may also leave a message on our social media pages. We will reply as soon as possible.

Shipping Method:

Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time: