Return & Exchange

Thank you for shopping at Apexrelax.
We are committed to transparency, trust, and customer satisfaction.
If for any reason you are not completely happy with your purchase, you may request a return within 30 days of receiving your order.

1. How to Start a Return

To ensure a smooth return process, please follow these simple steps:

Step 1 — Contact Us

Please email our customer support team at service@apexrelax.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Our team will respond within 24–48 hours with detailed return instructions.

Step 2 — Package the Item

After receiving return instructions, please repack the item(s) in their original packaging, including tags, accessories, and any protective materials.

Step 3 — Send the Package

Return packages must be sent only to the address provided by our customer service team.
Unauthorized returns (items sent to any address not approved by us) cannot be processed.

Step 4 — Refund Processing

Once we receive and inspect your returned item(s), your refund will be processed within 3–7 business days.
Refunds are issued to the original payment method used at checkout.
You will receive an email notification once your refund has been completed.

2. Return Eligibility

To qualify for a return:

  • Contact us within 30 days of delivery.

  • Items must be unused, unwashed, undamaged, and in their original condition.

  • Items must include all original tags and packaging.

  • All refunds are processed to the same payment method used for the original purchase.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Lingerie
  • Swimwear
  • Sleepwear
  • Jumpsuits
  • Accessories
  • Free gifts

Items marked as non-returnable on the product page

4. Return Shipping

  • If the return is due to defective, damaged, or incorrect items, Apexrelax will cover all return shipping costs.

  • If the return is due to personal preference (size, color, change of mind), the customer is responsible for the return shipping cost.

We do not offer freight collect (FTC) or cash-on-delivery return options.

5. Order Cancellation

  • Orders may be cancelled before they are shipped at no additional cost.

  • Once the order has shipped, the cancellation must be processed as a standard return.

(Note: We do not charge hidden fees.)

6. Exchange Policy

If you need to exchange an item for a different size or color, please contact us. We offer the following exchange options:

  • Size exchanges;
  • Color exchanges (if available).

If the requested item is out of stock, we will process a return instead.

7. Important Notes

  • Unauthorized returns cannot be processed.

  • Items sent to the wrong address cannot be refunded.

  • Original shipping fees and optional shipping protection are non-refundable.

Please carefully check your return package before mailing. Apexrelax is not responsible for incorrect items returned.

8. Contact Us

If you have any questions about returns or refunds, please reach out to us:

Company Information:

Company Name: Heilongjiang Aoqing Network Technology Co., Ltd.
Company Address: Room 204, Building B4 (2nd Floor), Vision Garden, Zhengyang Community, Tieli Town, Tieli City, Yichun City, Heilongjiang Province

📧 Email: service@apexrelax.com

⏱ Response time: 24–48 hours

We’re here to help!